3 Laws of customer retention (download)
Downloadable PDF: THE 3 LAWS OF CUSTOMER RETENTION Here is a simple summary of the factors that really drive customer retention and...
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- May 9, 2022
Results > satisfaction (Download)
Here's a downloadable PDF that summarizes 4 key findings from our customer research --> 1. There's NO correlation between customer...
- May 8, 2022
Video: How do you get customers to change?
The reality is that we simply can’t rely on customers to know how to get results. Some will, but most won’t. So our task is clear... We...
- May 8, 2022
How do you get customers to change?
NEW VIDEO→ We can’t rely on customers to know what to do to get results. But These 3 Things Make It Possible... 1. We are in a unique...
- May 2, 2022
Something has to change
The business world has spent the last several years literally obsessing over improving the customer experience. And the results are in…...
- Apr 28, 2022
Why do customers change their behavior?
Change is hard! But customers don’t get results without it. So we absolutely need an answer to this question —> • Why do some customers...
- Apr 27, 2022
Video: Why Do Customers ENGAGE and CHANGE?
Change is hard! But customers don’t get results without it. So, we absolutely need an answer to this question → Why do some customers...
- Apr 20, 2022
Why Do Customers Get Results?
We do everything we can for every customer we have. So why do so many customers fail to get results? The answer reveals the biggest...
- Apr 19, 2022
Video: Why Do Customers Get Results?
We do everything we can for every customer we have. So why do so many customers fail to get results? The answer reveals the biggest...
- Apr 15, 2022
New Research Proves Customer Happiness Doesn't Pay
In my recent video, I reveal new research that challenges one of our most universally held business beliefs. Using our huge customer data...
- Apr 14, 2022
Why Do Customers Leave?
Why doesn’t churn go away when we fix bad customer experiences? I share new data that will immediately change your approach to customer...
- Apr 13, 2022
Video: Why Do Customers Leave?
The reason we have so much trouble conquering customer churn is that we start with the wrong question, which limits our vision and...
- Apr 13, 2022
Clayton Christensen: Results Drive Retention
Powerful idea from the great Clayton Christensen: “When we buy a product, we essentially 'hire' something to get a job done. If it does...
- Apr 6, 2022
Do Happy Customers Stay?
Surprising new research challenges one of the most fundamental business beliefs: that happy customers stay longer than unhappy customers....
- Apr 5, 2022
Video: Do Happy Customers Stay?
Surprising new research challenges one of the most fundamental business beliefs: that happy customers stay longer than unhappy customers....
- May 20, 2020
ClientSuccess.com: The Cardinal Sin of Client Success
CustomGreg Daines, CEO of Client Velocity, talks about how the conventional approach to client success is profoundly reactive which...
- Oct 23, 2019
CS100 Summit 2019: Greg Daines - The 3 Toxic Excuses of Customer Success
Greg Daines, Founder and CEO of Client Velocity, talks about the 3 toxic excuses of customer success. Customer Success teams are...
- May 6, 2019
CS100 Summit 2017: Greg Daines - Surprising Ideas, Deadly Fallacies of Customer Success
Greg Daines takes the stage at the CS100 Summit 2017 to discuss surprising ideas, deadly fallacies of customer success as part of the...
- Apr 28, 2019
CS100 Summit 2018: One Question that Will Transform Your Customer Success Strategy
Greg Daines, Founder & CEO, Client Velocity, takes the stage at the CS100 Summit 2018 to discuss one question that will transform your...
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