- Greg Daines
Do Happy Customers Stay?
Surprising new research challenges one of the most fundamental business beliefs: that happy customers stay longer than unhappy customers. But does customer satisfaction really predict retention and churn? Are customer satisfaction surveys like NPS worthless? In this video, I reveal the answer and explore the far-reaching implications.
CLICK TO WATCH FULL VIDEO --> https://www.youtube.com/watch?v=UelusM2ARCU