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Do Happy Customers Stay?

Surprising new research challenges one of the most fundamental business beliefs: that happy customers stay longer than unhappy customers. But does customer satisfaction really predict retention and churn? Are customer satisfaction surveys like NPS worthless? In this video, I reveal the answer and explore the far-reaching implications.


CLICK TO WATCH FULL VIDEO --> https://www.youtube.com/watch?v=UelusM2ARCU


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