Why Do Customers Leave?

Why doesn’t churn go away when we fix bad customer experiences? I share new data that will immediately change your approach to customer success. I also reveal...

• two strange customer paradoxes and what they really mean

• the ineffective customer activity that is wasting your time

• one question that unlocks the power to make customers successful consistently

• the First Law of Customer Retention

I also share a transformative customer experience that every success manager will be able to relate to.

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