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GREG DAINES

GREG DAINES

I Help Companies
Crush Churn and
Scale Customer Results to Reignite Growth

Welcome! This is the home base for all my resources and ideas to help leaders drive radical improvements in customer retention and accelerate their careers.

About Greg...

Greg (aka "the churn doctor") is the SaaS industry's leading expert on customer churn and driving durable growth.

Greg is a frequent keynote speaker and podcast guest, works closely with industry leaders as an executive coach and business transformation consultant, and writes extensively on topics of customer success and SaaS growth.

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Work with Me

SPEAKING

Greg is a popular and dynamic keynote speaker at companies and events.

Learn About Speaking

COACHING

Greg has worked closely with hundreds of leaders to accelerate their careers.

Learn About Coaching

CONSULTING

Greg's unique approach has regularly helps companies achieve breakthroughs.

Learn About Consulting

some past clients

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Greg was voted a Top 25 Customer Success Influencer 2023!

Schedule a free 30-minute consultation with Greg →

Latest Newsletters

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My 5-Point Emergency Churn Strategy

This week: ARTICLE: My 5-Point Emergency Churn Strategy UPCOMING EVENT!: Live Debate > Did CS Run It's Course? RESEARCH: There Can...

Stop telling people what you DO, and tell them what you are FOR!

🏛️ Aristotle taught that everything has a specific purpose or final end, which he called "telos." He believed the only way to truly...

Satisfaction and Results Are Not the Same

Here's why and how to use it to drive retention. I often get asked the following question... "When customers say they're satisfied,...

More Insights from Greg →

Recent Appearances

Business Expertise is the Secret Weapon of Customer Success

Business Expertise is the Secret Weapon of Customer Success

IAM CX Podcast - The 4 Playbooks of Customer Loyalty, It’s Simpler than you think!

IAM CX Podcast - The 4 Playbooks of Customer Loyalty, It’s Simpler than you think!

Using Results to Hold Your Customers Accountable

Using Results to Hold Your Customers Accountable

Using Results to Hold Your Customers Accountable

Using Results to Hold Your Customers Accountable

NPS is not useful for subscription companies!

NPS is not useful for subscription companies!

Customer Success Playbook Episode 8 - Greg Daines - 23 Ways to Reduce Churn

Customer Success Playbook Episode 8 - Greg Daines - 23 Ways to Reduce Churn

More Appearances from Greg →

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© Copyright Greg Daines 2024

inquiries: hello@gregdaines.com

All Rights Reserved

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