My 5-Point Emergency Churn Strategy
This week: ARTICLE: My 5-Point Emergency Churn Strategy UPCOMING EVENT!: Live Debate > Did CS Run It's Course? RESEARCH: There Can...
Stop telling people what you DO, and tell them what you are FOR!
🏛️ Aristotle taught that everything has a specific purpose or final end, which he called "telos." He believed the only way to truly...
Satisfaction and Results Are Not the Same
Here's why and how to use it to drive retention. I often get asked the following question... "When customers say they're satisfied,...