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How to advance your career in customer success

Come and learn from industry leaders in Customer Success: Clare Peterson, Saydie Blanchet, and John-Paul Scoville! Topics will range from getting started in Customer Success, the necessary skills to advance in your career, and transitioning into management and operational roles.

Sessions will be recorded and available on-demand for all registrants. See you there!

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Recent Posts

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Stop Talking about "Unavoidable Churn"!

Why getting rid of this term immediately opens the door to improving retention ⤵ I do not allow this toxic term in my work with customer success teams. Whenever someone uses the term "unavoidable chur

The Worst Customer I Ever Had

And how they changed my entire perspective on customer success → 👀 Once you see it... Many years ago, I led customer success at a tech company in the Bay Area, regularly meeting with the most importa


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