- Greg Daines
3 Laws of customer retention (download)
Downloadable PDF: THE 3 LAWS OF CUSTOMER RETENTION
Here is a simple summary of the factors that really drive customer retention and churn. Enjoy!
The 3 Laws of Customer Retention:
1. Customers stay to get results.
2. Customers get results because they change their behavior.
3. Customers change their behavior when they know why and how to change.
Download the PDF here:
3 Laws of Customer Retention
Download PDF • 956KB