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Video: The ultimate customer early-warning system

The ultimate customer success skill is to know a customer is failing even before they do! BUT HOW?? The answer is pretty simple → Getting a customer back on track takes time. That’s why effectively preventing churn relies on our ability to predict customer failure far in advance. In my latest video, I show exactly how to build a killer early-warning system for customer failure that massively improves the effectiveness of your customer retention efforts.



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