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I recently presented at an event entitled, "Revolutionizing Customer Revenue:How to Increase NRR at Scale"hosted by Mayple along with...

One of the biggest problems with the conventional approach to Customer Success is that it's totally REACTIVE! In order to be effective,...

The ultimate customer success skill is to know a customer is failing even before they do! BUT HOW?? The answer is pretty simple → ...

Is your company truly "Customer-Centric"? Probably not, actually. And there's a very simple way to tell. In this video, I explain the...

The reality is that we simply can’t rely on customers to know how to get results. Some will, but most won’t. So our task is clear... We...

Change is hard! But customers don’t get results without it. So, we absolutely need an answer to this question → Why do some customers...

We do everything we can for every customer we have. So why do so many customers fail to get results? The answer reveals the biggest...

The reason we have so much trouble conquering customer churn is that we start with the wrong question, which limits our vision and...

Surprising new research challenges one of the most fundamental business beliefs: that happy customers stay longer than unhappy customers....