Business Expertise is the Secret Weapon of Customer Success
I recently presented at an event entitled, "Revolutionizing Customer Revenue:How to Increase NRR at Scale"hosted by Mayple along with...
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Latest Insights
May 25, 2022
Video: The 4 Types of CSM
One of the biggest problems with the conventional approach to Customer Success is that it's totally REACTIVE! In order to be effective,...
May 25, 2022
Video: The ultimate customer early-warning system
The ultimate customer success skill is to know a customer is failing even before they do! BUT HOW?? The answer is pretty simple → ...
May 12, 2022
Video: How to tell if your company is really "Customer-Centric"
Is your company truly "Customer-Centric"? Probably not, actually. And there's a very simple way to tell. In this video, I explain the...
May 9, 2022
Video: How do you get customers to change?
The reality is that we simply can’t rely on customers to know how to get results. Some will, but most won’t. So our task is clear... We...
Apr 28, 2022
Video: Why Do Customers ENGAGE and CHANGE?
Change is hard! But customers don’t get results without it. So, we absolutely need an answer to this question → Why do some customers...
Apr 20, 2022
Video: Why Do Customers Get Results?
We do everything we can for every customer we have. So why do so many customers fail to get results? The answer reveals the biggest...
Apr 14, 2022
Video: Why Do Customers Leave?
The reason we have so much trouble conquering customer churn is that we start with the wrong question, which limits our vision and...
Apr 6, 2022
Video: Do Happy Customers Stay?
Surprising new research challenges one of the most fundamental business beliefs: that happy customers stay longer than unhappy customers....
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