2 days agoHealth Scores Are UselessThis week's Newsletter: Article: Customer Health Scores Are Useless Recent Webinar: How Sales Can Move the Needle On Churn Article: You...
Dec 1Sooner is Always BetterThis week's Newsletter: Article: Multi-year contracts will NOT fix your churn Upcoming Podcast Interview: How Sales can move the needle...
Nov 17Hold Customers AccountableThis week's Newsletter: Article: 3 actions to start holding customers accountable Recent Webinar: Using Results to Hold Your Customers...
Nov 10Retention Requires ExpansionThis week's Newsletter: Article: You can't have high customer retention without expansion Article: Here's another reason why retention...
Nov 3Customer Results StrategyThis week's Newsletter: Article: My 5-Minute Method for Driving Customer Results Upcoming Event - Nov 8: NPS Debate hosted by TheySaid...
Oct 6Stop Celebrating HeroicsThis week's Newsletter: Article: Stop Celebrating CS Heroics! Interview: Data-led retention: Why happy customers don't stay Quote of the...
Sep 29Customers Don't Know Their ObjectivesThis week's Newsletter: Article: Most Customers Don't Know What They're Trying to Achieve! Upcoming Interview: Brainstorm Inc: Data-led...
Sep 22Strike While the Iron is HotThis week's Newsletter: Article: How Quickly Do Customers Need to Get Started? Upcoming Interview: Brainstorm Inc: Data-led Retention...
Sep 15Stop "Touching" CustomersThis week's Newsletter: Article: Stop "Touching" Your Customers Upcoming Interview: Brainstorm Inc: Data-led Retention Upcoming...
