Most CS teams are still optimized around making customers "happy" — but the data is crystal clear: satisfaction scores have essentially zero correlation with actual retention. The real gap between happy customers and successful ones is exactly where churn hides.

This week: ARTICLE: My 5-Point Emergency Churn Strategy UPCOMING EVENT!: Live Debate > Did CS Run It's Course? RESEARCH: There Can...

🏛️ Aristotle taught that everything has a specific purpose or final end, which he called "telos." He believed the only way to truly...