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Work with Greg...

The conventional approaches to customer retention and growth don't work! My research shows that customer churn has been getting worse for years, even as satisfaction scores have improved.


Greg's unique approach challenges the so-called "best practices. He has worked with the world's best companies to build proven customer playbooks that drive radical improvements.



Greg is a dynamic speaker with a unique talent for changing mindsets and focusing attention on what matters most.


He speaks at dozens of events every year and is frequently voted the audience favorite.

Greg is available to speak to your team, company, or public event about driving radical improvements in customer performance.


Example topics:

  • The 3 Laws of Customer Retention

  • The Results Led Growth Playbook

  • Scaling Customer Retention

  • The Power Skills of High-Performing CS

  • The 4 Types of CSMs

  • How to Hold Customers Accountable

  • Selling for Customer Retention

  • Product Strategy for Customer Retention

  • Marketing for Customer Retention

  • The 4 Key Playbooks of High Retention

  • ...and many more

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Events & Audiences:

  • Sales Kickoffs

  • Customer Success Kickoffs

  • Company Events

  • Executive Off-sites

  • Industry Events

  • Investor Round-tables

  • ...and many more

Please get in touch HERE to explore bringing Greg to your event.


Fees vary based on the audience, the preparation necessary, the distance, the presentation's length, and the group's size.


Greg has worked with hundreds of leaders to accelerate their results and their careers.


Greg engages closely with business leaders to bring them the new models, playbooks, and skills they need to drive phenomenal results.

Greg regularly works with leaders in key roles:

  • Customer Success Leaders

  • CEOs

  • Sales Leaders

  • Product Leaders

  • Marketing Leaders

  • ...and many others

Please get in touch HERE to explore working with Greg.


Fees vary based on the level of coaching and the number of roles.

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Greg has an astonishing record of transforming businesses and rapidly improving customer retention and expansion performance.


Greg has developed a radically different and astonishingly potent methodology fueled by novel data analysis and the application of his proven frameworks.

Some of Greg's Tools:

  • Customer Decay Analysis Methodology

  • Results Led Growth Framework

  • Customer Results Strategy Framework

  • Product Results Roadmap Framework

  • Bullseye Ideal Customer Profile Framework

  • Marketing Results Messaging Framework

  • Customer Results Strategy Playbook​

  • Customer Accountability Playbook

  • EBR Playbook

  • Red Account Playbook

  • ...and many others

Please get in touch HERE to enquire about Greg's consulting offerings.


Fees vary based on the scope and length of the engagement.

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Key Results:

  • Reduce Customer Churn 

  • Improve Customer Expansion

  • Ideal Customer Profile

  • Increase & Accelerate Sales

  • Expand Lead Generation

  • Digital Customer Success

  • Scaleable Operations

  • Performance Metrics

  • Reduce Employee Churn

  • ...and more


some past clients

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