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Business Expertise is the Secret Weapon of Customer Success
I recently presented at an event entitled, "Revolutionizing Customer Revenue:How to Increase NRR at Scale"hosted by Mayple along with...
Jul 16, 2024


IAM CX Podcast - The 4 Playbooks of Customer Loyalty, It’s Simpler than you think!
March 6, 2024 Dive Into SaaS Mastery with Greg Daines on the IAM CX Podcast! Join us for a groundbreaking episode as we chat with SaaS...
Mar 6, 2024


Using Results to Hold Your Customers Accountable
CS100 2024, Sundance UT "Using Results to Hold Your Customers Accountable" presented by Greg Daines, ChurnRX
Mar 6, 2024


Using Results to Hold Your Customers Accountable
CS100 Live Replay Webinar Series: Greg Daines Nov 15, 2023
Mar 6, 2024


NPS is not useful for subscription companies!
🍿Watch me demolish NPS in 7 minutes ↓ I recently participated in a LinkedIn Live debate on NPS hosted by Lihong Hicken (CEO of...
Nov 20, 2023


Customer Success Playbook Episode 8 - Greg Daines - 23 Ways to Reduce Churn
Greg Daines is the founder and CEO of Churnrx.com. He holds multiple advanced degrees in business and economics from MIT and Cambridge...
Sep 5, 2023


The Churn Doctor's AI Prescription w/ Greg Daines, CEO of ChurnRX
In this episode of Video Voyagers, Greg Daines, CEO of ChurnRX, also known as the "Churn Doctor," joins host Audrey Lecker to explore the...
Aug 17, 2023


ClientSuccess.com Summer Webinar Series: "23 Ways to Reduce Churn" with Greg Daines
In this webinar hosted by ClientSuccess, Greg Daines (Founder/CEO of ChurnRX) shares 23 Ways to Reduce Churn in 2023. Hear impactful...
Jun 20, 2023


Expert Chats: Greg Daines and Dave Jackson
Is your company really Customer Centric? Come and learn from Dave Jackson (Founder and CEO of TheCustomer.Co) and Greg Daines (Founder...
May 26, 2023


Expert Chats: Peter Ord - Is your customer onboarding hurting your retention?
Trying to build a better Customer Onboarding process to drive high retention? Then this discussion is for you! Come and learn from Peter...
Apr 19, 2023


Status Check EP 01: The Misconceptions of Churn in B2B SaaS | Greg Daines, CEO ChurnRX
In the inaugural episode of Status Check - The CX Podcast, we dive into customer churn with the man some call the "churn doctor" and take...
Apr 11, 2023
KAMCON 23: Greg Daines - Building Account Strategy On The 3 Laws of Retention
Greg Daines of ChurnRX on "Building Account Strategy On The 3 Laws of Retention" at KAMCon 2023 in Boulder, Colorado.
Apr 4, 2023


Expert Chat: Greg Daines & Dave Blake o How To Show That Your Customer Success Team Is Adding Value
ome and learn from two powerhouses in the Customer Success Industry: Greg Daines, CEO of ChurnRX, and Dave Blake, CEO of ClientSuccess. ...
Mar 10, 2023


Expert Chats: Seth Johnson - Shifting your team's mindset from Customer Service to Customer Success
Come and learn from Seth Johnson, VP of Customer Experience at LearnUpon, how he tackled shifting his organization's mindset from...
Mar 10, 2023


Greg Daines Answers Your Questions On Customer Churn
Listen and learn from the leading expert in customer churn: Greg Daines, CEO of ChurnRX! In addition to answering your questions, Greg...
Mar 10, 2023


Expert Chats: Selina Eizik - How To Tackle Churn as a New Customer Success Owner
Listen and learn from two leading experts in customer churn: Greg Daines, and Selina Eizik! Don't miss this conversation which is packed...
Oct 27, 2022


Drift: 7 Customer Success Secrets from “The Churn Whisperer” Greg Daines
The Churn Whisperer, Greg Daines has made a career out of taking the traditional customer success playbook and throwing it out the...
Sep 1, 2022


Value Builders Ep. 51: Greg Daines on the Total Customer Strategy
Greg Daines of Total Customer Strategy on why customers renew with suppliers, challenging conventional customer management strategies,...
Jul 27, 2022


Video: The 4 Types of CSM
One of the biggest problems with the conventional approach to Customer Success is that it's totally REACTIVE! In order to be effective,...
May 25, 2022
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