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Churn Foundations - Video Series

In this 7-part video series I go deep into what really causes churn, and how an understanding of the foundations of customer churn clarify the strategy for solving churn and driving dynamic customer results at scale.

Do Happy Customers Stay?
17:39
Why Do Customers Leave?
10:17
Why Do Customers Get Results?
22:03
Why Do Customers ENGAGE and CHANGE?
15:22
How do you get customers to change?
11:38
How to tell if your company is really "Customer-Centric"
10:00
The 4 Types of CSM
07:18
The ultimate customer early-warning system
22:44
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