Strike While the Iron is Hot
This week's Newsletter: Article: How Quickly Do Customers Need to Get Started? Upcoming Interview: Brainstorm Inc: Data-led Retention...
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Latest Insights
- Sep 15
Stop "Touching" Customers
This week's Newsletter: Article: Stop "Touching" Your Customers Upcoming Interview: Brainstorm Inc: Data-led Retention Upcoming...
- Sep 8
Your Churn Spike Isn't Real
This week's Newsletter: Article: Has your churn rate suddenly spiked? New Podcast: The Customer Success Playbook (ep #8) Upcoming...
- Sep 1
Hand-Off or Hand-Down?!
This week's Newsletter: Article: There are no Hand-offs, only Hand-downs! New Podcast: The Hyperengage Podcast (ep #82) Upcoming...
- Aug 25
Behavior Drives Results
This week: Article: 5 Pro Tips for Rapidly Driving Customer Results New Podcast: Greg Daines on Video Voyagers: Edge of AI Upcoming...
- Aug 18
QBRs Don't Work!
This week: Article: QBRs Don't Work! And what to do instead Download the Free eBook: 23 Ways to Reduce Churn in 2023 23 Ways To Reduce...
- Aug 11
Buying Churn vs. Selling Success
This week: Article: What does it mean to "Buy" churn? Download the Free eBook: 23 Ways to Reduce Churn in 2023 23 Ways To Reduce Churn:...
- Aug 4
Deep Discounts & Lazy Selling
This week: 23 Ways To Reduce Churn: #23 Cross-Sell Customers Download the Free eBook: 23 Ways to Reduce Churn in 2023 Churn Cheats #9:...
- Jul 28
Cross-Selling Drives Retention
This week: 23 Ways To Reduce Churn: #23 Cross-Sell Customers Download the Free eBook: 23 Ways to Reduce Churn in 2023 Churn Cheats #9:...
- Jul 21
Hiding Churn Using NRR?
This week: 23 Ways To Reduce Churn: #11 Schedule the Kickoff Before Closing Download the Free eBook: 23 Ways to Reduce Churn in 2023...
- Jul 14
Customer Bonding Happens When...
This week: 23 Ways To Reduce Churn: #15 Focus on Unengaged Customers Download the Report: 23 Ways to Reduce Churn in 2023 Quote of the...
- Jun 30
Customers Want Results Not Products
The most important thing you can do to engage customers and keep their attention is to track and review their measurable results.
- Jun 23
The Key To Preventing Churn
This week: 23 Ways To Reduce Churn: #4 Stop Overselling Churn Cheat #6: Making it Hard for Customers To Cancel Recent Webinar: Dave Blake...
- Jun 9
23 Ways to Reduce Churn
This week: New eBook: 23 Ways to Reduce Churn in 2023 Recent Webinar: Kristi Faltorusso & Greg Daines - part 1 Upcoming Webinar: Kristi...
- Jun 2
Does every customer need onboarding?
This week: Churn School: Does EVERY Customer *REALLY* Need Onboarding? Churn KPIs: A Better Way to Measure Churn Early Access to My New...
- May 26
The Silent Killer of Churn
This week: Churn School: Are Free Trials the 'Silent Killer' Driving Your Churn? Churn KPIs: The Ultimate Churn Dashboard Churn Cheats...
- May 15
Churn Rate is the Worst Metric
This week: Churn School: Churn Rate is the WORST Metric Churn Benchmark: Get Your Free Churn Analysis and Join the Benchmark Upcoming...
- May 5
The Retention Power of Integration
This week: NEW DATA INSIGHT: Integration is a strong predictor of customer results CHURN CHEATS #1: They were never a customer CHURN...
- Apr 28
Does customer churn get better?
This week: COMMON MYTH: Customer churn goes down over time... CLIP: Optimize your onboarding to get customers to first results 2023 Churn...
- Apr 21
Are early customer tickets risky?
This week: WHAT DOES THE DATA SAY: Early Customer Problems ONLINE PANEL: Where will the pendulum stop for CS? WEBINAR w/ Peter Ord: Is...
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