Strike While the Iron is Hot
This week's Newsletter: Article: How Quickly Do Customers Need to Get Started? Upcoming Interview: Brainstorm Inc: Data-led Retention...
Strike While the Iron is Hot
Stop "Touching" Customers
Your Churn Spike Isn't Real
Hand-Off or Hand-Down?!
Behavior Drives Results
QBRs Don't Work!
Buying Churn vs. Selling Success
Deep Discounts & Lazy Selling
Cross-Selling Drives Retention
Hiding Churn Using NRR?
Customer Bonding Happens When...
Customers Want Results Not Products
The Key To Preventing Churn
23 Ways to Reduce Churn
Does every customer need onboarding?
The Silent Killer of Churn
Churn Rate is the Worst Metric
The Retention Power of Integration
Does customer churn get better?
Are early customer tickets risky?