Greg (aka "the churn doctor") is the SaaS industry's leading expert on customer churn and driving durable growth. Throughout his career as a founder, CEO, customer success leader, and consultant, he has made a habit of challenging conventional thinking. Greg is widely known for his ground-breaking research on customer churn and growth and his unique talent for helping companies solve customer churn and build durable growth.
Greg is a frequent keynote speaker and podcast guest, works closely with industry leaders as an executive coach and business transformation consultant, and writes extensively on topics of customer success and SaaS growth.
Greg holds advanced degrees in economics and business from MIT and Cambridge University.
Greg was voted a Top 25 Customer Success Influencer 2023!