Brainstorm Inc: Data-led retention: Why happy customers don't stay - and what to do about it
October 4th, 2023 @ 11:30am ET Hosted by Debra Wilson @ Brainstorm. We discussed how customer results data can help Customer Success...
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Latest Insights
Dec 21, 2023
Driving Customer Outcomes at Scale with CS Legend Greg Daines (a.k.a The Churn Doctor) of ChurnRX
LISTEN HERE: https://www.buzzsprout.com/2186702?client_source=large_player&iframe=true&referrer=https://www.buzzsprout.com/2186702.js?con...
Dec 21, 2023
Client Success: Using Results to Hold Your Customers Accountable with Greg Daines
Hosted by Client Success → View the Event Here Watch the session where I present my 2023 CS100 remarks on the importance of using...
Dec 21, 2023
CSM Talk ep. 11: Greg Daines
I joined Kevin Reinhart to talk about the simple initiatives that can increase customer lifetime value up to 6X! Episode 11 on Spotify -...
Dec 21, 2023
Sep 5, 2023
Customer Success Playbook Episode 8 - Greg Daines - 23 Ways to Reduce Churn
Greg Daines is the founder and CEO of Churnrx.com. He holds multiple advanced degrees in business and economics from MIT and Cambridge...
Aug 17, 2023
The Churn Doctor's AI Prescription w/ Greg Daines, CEO of ChurnRX
In this episode of Video Voyagers, Greg Daines, CEO of ChurnRX, also known as the "Churn Doctor," joins host Audrey Lecker to explore the...
Jun 19, 2023
ClientSuccess.com Summer Webinar Series: "23 Ways to Reduce Churn" with Greg Daines
In this webinar hosted by ClientSuccess, Greg Daines (Founder/CEO of ChurnRX) shares 23 Ways to Reduce Churn in 2023. Hear impactful...
May 25, 2023
Expert Chats: Greg Daines and Dave Jackson
Is your company really Customer Centric? Come and learn from Dave Jackson (Founder and CEO of TheCustomer.Co) and Greg Daines (Founder...
Apr 18, 2023
Expert Chats: Peter Ord - Is your customer onboarding hurting your retention?
Trying to build a better Customer Onboarding process to drive high retention? Then this discussion is for you! Come and learn from Peter...
Apr 10, 2023
Status Check EP 01: The Misconceptions of Churn in B2B SaaS | Greg Daines, CEO ChurnRX
In the inaugural episode of Status Check - The CX Podcast, we dive into customer churn with the man some call the "churn doctor" and take...
Mar 10, 2023
Expert Chat: Greg Daines & Dave Blake o How To Show That Your Customer Success Team Is Adding Value
ome and learn from two powerhouses in the Customer Success Industry: Greg Daines, CEO of ChurnRX, and Dave Blake, CEO of ClientSuccess. ...
Mar 10, 2023
Expert Chats: Seth Johnson - Shifting your team's mindset from Customer Service to Customer Success
Come and learn from Seth Johnson, VP of Customer Experience at LearnUpon, how he tackled shifting his organization's mindset from...
Aug 31, 2022
Drift: 7 Customer Success Secrets from “The Churn Whisperer” Greg Daines
The Churn Whisperer, Greg Daines has made a career out of taking the traditional customer success playbook and throwing it out the...
Jul 26, 2022
Value Builders Ep. 51: Greg Daines on the Total Customer Strategy
Greg Daines of Total Customer Strategy on why customers renew with suppliers, challenging conventional customer management strategies,...
Jun 1, 2022
The Selling Podcast: Greg Daines on Retention
I had a blast chatting with Scott and Michael on The Selling Podcast! We talked about how the new frontier in sales is all about selling...
May 20, 2020
ClientSuccess.com: The Cardinal Sin of Client Success
CustomGreg Daines, CEO of Client Velocity, talks about how the conventional approach to client success is profoundly reactive which...
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