Latest Insights

Brainstorm Inc: Data-led retention: Why happy customers don't stay - and what to do about it

October 4th, 2023 @ 11:30am ET Hosted by Debra Wilson @ Brainstorm. We discussed how customer results data can help Customer Success...

Dec 21, 2023

Driving Customer Outcomes at Scale with CS Legend Greg Daines (a.k.a The Churn Doctor) of ChurnRX

LISTEN HERE: https://www.buzzsprout.com/2186702?client_source=large_player&iframe=true&referrer=https://www.buzzsprout.com/2186702.js?con...

Dec 21, 2023

Client Success: Using Results to Hold Your Customers Accountable with Greg Daines

Hosted by Client Success → View the Event Here Watch the session where I present my 2023 CS100 remarks on the importance of using...

Dec 21, 2023

CSM Talk ep. 11: Greg Daines

I joined Kevin Reinhart to talk about the simple initiatives that can increase customer lifetime value up to 6X! Episode 11 on Spotify -...

Dec 21, 2023

Creative Business: How Sales can move the needle on churn! Greg Daines With Chad Rawlings

Watch the session now

Dec 21, 2023

Customer Success Playbook Episode 8 - Greg Daines - 23 Ways to Reduce Churn

Greg Daines is the founder and CEO of Churnrx.com. He holds multiple advanced degrees in business and economics from MIT and Cambridge...

Sep 5, 2023

The Churn Doctor's AI Prescription w/ Greg Daines, CEO of ChurnRX

In this episode of Video Voyagers, Greg Daines, CEO of ChurnRX, also known as the "Churn Doctor," joins host Audrey Lecker to explore the...

Aug 17, 2023

ClientSuccess.com Summer Webinar Series: "23 Ways to Reduce Churn" with Greg Daines

In this webinar hosted by ClientSuccess, Greg Daines (Founder/CEO of ChurnRX) shares 23 Ways to Reduce Churn in 2023. Hear impactful...

Jun 20, 2023

Expert Chats: Greg Daines and Dave Jackson

Is your company really Customer Centric? Come and learn from Dave Jackson (Founder and CEO of TheCustomer.Co) and Greg Daines (Founder...

May 26, 2023

Expert Chats: Peter Ord - Is your customer onboarding hurting your retention?

Trying to build a better Customer Onboarding process to drive high retention? Then this discussion is for you! Come and learn from Peter...

Apr 19, 2023

Status Check EP 01: The Misconceptions of Churn in B2B SaaS | Greg Daines, CEO ChurnRX

In the inaugural episode of Status Check - The CX Podcast, we dive into customer churn with the man some call the "churn doctor" and take...

Apr 11, 2023

Expert Chat: Greg Daines & Dave Blake o How To Show That Your Customer Success Team Is Adding Value

ome and learn from two powerhouses in the Customer Success Industry: Greg Daines, CEO of ChurnRX, and Dave Blake, CEO of ClientSuccess. ...

Mar 10, 2023

Expert Chats: Seth Johnson - Shifting your team's mindset from Customer Service to Customer Success

Come and learn from Seth Johnson, VP of Customer Experience at LearnUpon, how he tackled shifting his organization's mindset from...

Mar 10, 2023

Drift: 7 Customer Success Secrets from “The Churn Whisperer” Greg Daines

The Churn Whisperer, Greg Daines has made a career out of taking the traditional customer success playbook and throwing it out the...

Sep 1, 2022

Value Builders Ep. 51: Greg Daines on the Total Customer Strategy

Greg Daines of Total Customer Strategy on why customers renew with suppliers, challenging conventional customer management strategies,...

Jul 27, 2022

The Selling Podcast: Greg Daines on Retention

I had a blast chatting with Scott and Michael on The Selling Podcast! We talked about how the new frontier in sales is all about selling...

Jun 1, 2022

ClientSuccess.com: The Cardinal Sin of Client Success

CustomGreg Daines, CEO of Client Velocity, talks about how the conventional approach to client success is profoundly reactive which...

May 21, 2020