Mar 31, 2023Fumbling the customer hand-offThis week: DATA STORY: What's the impact of fumbling the Sales to Customer Success hand-off? PODCAST: 10 Customer Churn Benchmarks for...
Mar 24, 2023My 5-Point Emergency Churn Strategy• My 5-Point Emergency Churn Strategy • There Can Never Be Too Many Tickets! • VIDEO: How do I define a "Customer Result"? • more...
Mar 10, 2023Expert Chat: Greg Daines & Dave Blake o How To Show That Your Customer Success Team Is Adding Valueome and learn from two powerhouses in the Customer Success Industry: Greg Daines, CEO of ChurnRX, and Dave Blake, CEO of ClientSuccess. ...
Mar 10, 2023Expert Chats: Seth Johnson - Shifting your team's mindset from Customer Service to Customer SuccessCome and learn from Seth Johnson, VP of Customer Experience at LearnUpon, how he tackled shifting his organization's mindset from...
Mar 10, 2023Greg Daines Answers Your Questions On Customer ChurnListen and learn from the leading expert in customer churn: Greg Daines, CEO of ChurnRX! In addition to answering your questions, Greg...
Feb 2, 2023Big mistake: First renew, then expand"First get a customer to renew, and THEN expand the account." Wrong. Our research shows that this thinking is actually backward...