May 23, 20224 Types of CSM (download)Downloadable PDF: THE 4 TYPES OF CUSTOMER SUCCESS MANAGER Here is a quick 1-slide summary of the 4 Types of CSM from my recent video that...
May 19, 2022The 4 Types of CSMThere are 4 classic Types of Customer Success Managers. How each operates shows why we are so reactive, and how we can shift modes to...
May 12, 2022Video: How to tell if your company is really "Customer-Centric"Is your company truly "Customer-Centric"? Probably not, actually. And there's a very simple way to tell. In this video, I explain the...
May 12, 2022Your Company Is NOT Customer-Centric!Virtually every company out there claims to be “customer-centric”. But I think very few companies really are. And there’s a simple way to...
May 11, 2022Stop Studying Failure!You can't learn to make customers SUCCESSFUL by studying FAILED customers Think about it --> The most popular method for analyzing churn...
May 11, 20223 Laws of customer retention (download)Downloadable PDF: THE 3 LAWS OF CUSTOMER RETENTION Here is a simple summary of the factors that really drive customer retention and...