Latest Insights

Jul 14

Customer Bonding Happens When...

This week: 23 Ways To Reduce Churn: #15 Focus on Unengaged Customers Download the Report: 23 Ways to Reduce Churn in 2023 Quote of the...

Jun 30

Customers Want Results Not Products

The most important thing you can do to engage customers and keep their attention is to track and review their measurable results.

Jun 23

The Key To Preventing Churn

This week: 23 Ways To Reduce Churn: #4 Stop Overselling Churn Cheat #6: Making it Hard for Customers To Cancel Recent Webinar: Dave Blake...

Jun 19

ClientSuccess.com Summer Webinar Series: "23 Ways to Reduce Churn" with Greg Daines

In this webinar hosted by ClientSuccess, Greg Daines (Founder/CEO of ChurnRX) shares 23 Ways to Reduce Churn in 2023. Hear impactful...

Jun 9

23 Ways to Reduce Churn

This week: New eBook: 23 Ways to Reduce Churn in 2023 Recent Webinar: Kristi Faltorusso & Greg Daines - part 1 Upcoming Webinar: Kristi...

Jun 2

Does every customer need onboarding?

This week: Churn School: Does EVERY Customer *REALLY* Need Onboarding? Churn KPIs: A Better Way to Measure Churn Early Access to My New...

May 26

The Silent Killer of Churn

This week: Churn School: Are Free Trials the 'Silent Killer' Driving Your Churn? Churn KPIs: The Ultimate Churn Dashboard Churn Cheats...

May 25

Expert Chats: Greg Daines and Dave Jackson

Is your company really Customer Centric? Come and learn from Dave Jackson (Founder and CEO of TheCustomer.Co) and Greg Daines (Founder...

May 15

Churn Rate is the Worst Metric

This week: Churn School: Churn Rate is the WORST Metric Churn Benchmark: Get Your Free Churn Analysis and Join the Benchmark Upcoming...

May 5

The Retention Power of Integration

This week: NEW DATA INSIGHT: Integration is a strong predictor of customer results CHURN CHEATS #1: They were never a customer CHURN...

Apr 28

Does customer churn get better?

This week: COMMON MYTH: Customer churn goes down over time... CLIP: Optimize your onboarding to get customers to first results 2023 Churn...

Apr 21

Are early customer tickets risky?

This week: WHAT DOES THE DATA SAY: Early Customer Problems ONLINE PANEL: Where will the pendulum stop for CS? WEBINAR w/ Peter Ord: Is...

Apr 18

Expert Chats: Peter Ord - Is your customer onboarding hurting your retention?

Trying to build a better Customer Onboarding process to drive high retention? Then this discussion is for you! Come and learn from Peter...

Apr 10

Status Check EP 01: The Misconceptions of Churn in B2B SaaS | Greg Daines, CEO ChurnRX

In the inaugural episode of Status Check - The CX Podcast, we dive into customer churn with the man some call the "churn doctor" and take...

Apr 7

The Myth of the Customer "Rescue"

This week: NEW DATA: The Myth of the Customer "Rescue" HOW TO: Should we try to rescue failing customers? UPCOMING WEBINAR: Is your...

Apr 3

KAMCON 23: Greg Daines - Building Account Strategy On The 3 Laws of Retention

Greg Daines of ChurnRX on "Building Account Strategy On The 3 Laws of Retention" at KAMCon 2023 in Boulder, Colorado.

Mar 31

Fumbling the customer hand-off

This week: DATA STORY: What's the impact of fumbling the Sales to Customer Success hand-off? PODCAST: 10 Customer Churn Benchmarks for...

Mar 24

My 5-Point Emergency Churn Strategy

• My 5-Point Emergency Churn Strategy • There Can Never Be Too Many Tickets! • VIDEO: How do I define a "Customer Result"? • more...

Mar 10

Expert Chat: Greg Daines & Dave Blake o How To Show That Your Customer Success Team Is Adding Value

ome and learn from two powerhouses in the Customer Success Industry: Greg Daines, CEO of ChurnRX, and Dave Blake, CEO of ClientSuccess. ...

Mar 10

Expert Chats: Seth Johnson - Shifting your team's mindset from Customer Service to Customer Success

Come and learn from Seth Johnson, VP of Customer Experience at LearnUpon, how he tackled shifting his organization's mindset from...