May 21, 2020ClientSuccess.com: The Cardinal Sin of Client SuccessCustomGreg Daines, CEO of Client Velocity, talks about how the conventional approach to client success is profoundly reactive which...
Oct 24, 2019CS100 Summit 2019: Greg Daines - The 3 Toxic Excuses of Customer SuccessGreg Daines, Founder and CEO of Client Velocity, talks about the 3 toxic excuses of customer success. Customer Success teams are...
May 7, 2019CS100 Summit 2017: Greg Daines - Surprising Ideas, Deadly Fallacies of Customer SuccessGreg Daines takes the stage at the CS100 Summit 2017 to discuss surprising ideas, deadly fallacies of customer success as part of the...
Apr 29, 2019CS100 Summit 2018: One Question that Will Transform Your Customer Success StrategyGreg Daines, Founder & CEO, Client Velocity, takes the stage at the CS100 Summit 2018 to discuss one question that will transform your...
Nov 29, 2018The Cardinal Sin of Customer Success Is Not Churn. It’s Unexpected Churn!As long as your customer success efforts are reactive, they will never be effective. The only way to change this dynamic is to stop trying t
Nov 14, 2018You Can’t Solve Churn When You Are Asking The Wrong QuestionsThe greatest threat to companies is the failure to align around driving customer results. The solution begins with one essential...