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Change is hard! But customers don’t get results without it. So, we absolutely need an answer to this question → Why do some customers...

We do everything we can for every customer we have. So why do so many customers fail to get results? The answer reveals the biggest...

We do everything we can for every customer we have. So why do so many customers fail to get results? The answer reveals the biggest...

In my recent video, I reveal new research that challenges one of our most universally held business beliefs. Using our huge customer data...

Why doesn’t churn go away when we fix bad customer experiences? I share new data that will immediately change your approach to customer...

The reason we have so much trouble conquering customer churn is that we start with the wrong question, which limits our vision and...

Powerful idea from the great Clayton Christensen: “When we buy a product, we essentially 'hire' something to get a job done. If it does...

Surprising new research challenges one of the most fundamental business beliefs: that happy customers stay longer than unhappy customers....

Surprising new research challenges one of the most fundamental business beliefs: that happy customers stay longer than unhappy customers....

CustomGreg Daines, CEO of Client Velocity, talks about how the conventional approach to client success is profoundly reactive which...

Greg Daines, Founder and CEO of Client Velocity, talks about the 3 toxic excuses of customer success. Customer Success teams are...

Greg Daines takes the stage at the CS100 Summit 2017 to discuss surprising ideas, deadly fallacies of customer success as part of the...

Greg Daines, Founder & CEO, Client Velocity, takes the stage at the CS100 Summit 2018 to discuss one question that will transform your...

As long as your customer success efforts are reactive, they will never be effective. The only way to change this dynamic is to stop trying t

The greatest threat to companies is the failure to align around driving customer results. The solution begins with one essential...

Handoffs are at the root of too many customer problems – especially in the enterprise. Read on to find out why, and my method for making...

“It ain’t what you don’t know that gets you into trouble.  It’s what you know for sure that just ain’t so.” Mark Twain The conventional...

These are the 5 concrete things anyone can do right now to start crushing it as a customer success superhero. In my last article, 5...

These surprising and unconventional changes in mindset are the key to breaking out of the SaaS/B2B customer retention doldrums. Next...