Customer Success Plans Don't Work At Scale
Here's why and my simple template that changes the game ⤵ I'm a HUGE fan of success plans because they address the most fundamental...
Stop Talking about "Unavoidable Churn"!
Why getting rid of this term immediately opens the door to improving retention ⤵ I do not allow this toxic term in my work with customer...
5 Eye-Opening Lessons From Analyzing 1.8 Million SaaS Customers
Back in my college economics days, I stumbled upon a gem called "revealed preferences." This is the idea that what people actually buy...