THE RESULTS-LED GROWTH ERA IS HERE
This week's Newsletter: Article: 2024 is the Era of Results-Led Growth Work With Me in 2024: Schedule a Free Consultation Now Article:...
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Latest Insights
- Dec 28, 2023
Did Churn Get Worse in 2023?
This week's Newsletter: Article: Did Churn Get Worse in 2023? Recent Webinar: How Sales Can Move the Needle On Churn Article: The Key is...
- Dec 15, 2023
The Best Customer Gift
This week's Newsletter: Article: Sending Gifts to Customers Doesn't Work Recent Webinar: How Sales Can Move the Needle On Churn Quote of...
- Dec 8, 2023
Health Scores Are Useless
This week's Newsletter: Article: Customer Health Scores Are Useless Recent Webinar: How Sales Can Move the Needle On Churn Article: You...
- Dec 1, 2023
Sooner is Always Better
This week's Newsletter: Article: Multi-year contracts will NOT fix your churn Upcoming Podcast Interview: How Sales can move the needle...
- Nov 17, 2023
Hold Customers Accountable
This week's Newsletter: Article: 3 actions to start holding customers accountable Recent Webinar: Using Results to Hold Your Customers...
- Nov 10, 2023
Retention Requires Expansion
This week's Newsletter: Article: You can't have high customer retention without expansion Article: Here's another reason why retention...
- Nov 3, 2023
Customer Results Strategy
This week's Newsletter: Article: My 5-Minute Method for Driving Customer Results Upcoming Event - Nov 8: NPS Debate hosted by TheySaid...
- Oct 6, 2023
Stop Celebrating Heroics
This week's Newsletter: Article: Stop Celebrating CS Heroics! Interview: Data-led retention: Why happy customers don't stay Quote of the...
- Sep 29, 2023
Customers Don't Know Their Objectives
This week's Newsletter: Article: Most Customers Don't Know What They're Trying to Achieve! Upcoming Interview: Brainstorm Inc: Data-led...
- Sep 22, 2023
Strike While the Iron is Hot
This week's Newsletter: Article: How Quickly Do Customers Need to Get Started? Upcoming Interview: Brainstorm Inc: Data-led Retention...
- Sep 15, 2023
Stop "Touching" Customers
This week's Newsletter: Article: Stop "Touching" Your Customers Upcoming Interview: Brainstorm Inc: Data-led Retention Upcoming...
- Sep 8, 2023
Your Churn Spike Isn't Real
This week's Newsletter: Article: Has your churn rate suddenly spiked? New Podcast: The Customer Success Playbook (ep #8) Upcoming...
- Sep 1, 2023
Hand-Off or Hand-Down?!
This week's Newsletter: Article: There are no Hand-offs, only Hand-downs! New Podcast: The Hyperengage Podcast (ep #82) Upcoming...
- Aug 25, 2023
Behavior Drives Results
This week: Article: 5 Pro Tips for Rapidly Driving Customer Results New Podcast: Greg Daines on Video Voyagers: Edge of AI Upcoming...
- Aug 18, 2023
QBRs Don't Work!
This week: Article: QBRs Don't Work! And what to do instead Download the Free eBook: 23 Ways to Reduce Churn in 2023 23 Ways To Reduce...
- Aug 11, 2023
Buying Churn vs. Selling Success
This week: Article: What does it mean to "Buy" churn? Download the Free eBook: 23 Ways to Reduce Churn in 2023 23 Ways To Reduce Churn:...
- Aug 4, 2023
Deep Discounts & Lazy Selling
This week: 23 Ways To Reduce Churn: #23 Cross-Sell Customers Download the Free eBook: 23 Ways to Reduce Churn in 2023 Churn Cheats #9:...
- Jul 28, 2023
Cross-Selling Drives Retention
This week: 23 Ways To Reduce Churn: #23 Cross-Sell Customers Download the Free eBook: 23 Ways to Reduce Churn in 2023 Churn Cheats #9:...
- Jul 21, 2023
Hiding Churn Using NRR?
This week: 23 Ways To Reduce Churn: #11 Schedule the Kickoff Before Closing Download the Free eBook: 23 Ways to Reduce Churn in 2023...
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