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Video: Why Do Customers Get Results?

We do everything we can for every customer we have. So why do so many customers fail to get results? The answer reveals the biggest...

Video: Why Do Customers Leave?

The reason we have so much trouble conquering customer churn is that we start with the wrong question, which limits our vision and...

Video: Do Happy Customers Stay?

Surprising new research challenges one of the most fundamental business beliefs: that happy customers stay longer than unhappy customers....

Brainstorminc.com: 5 Principles of Client Success

ClientSuccess.com: The Cardinal Sin of Client Success

CustomGreg Daines, CEO of Client Velocity, talks about how the conventional approach to client success is profoundly reactive which...

CS100 Summit 2019: Greg Daines - The 3 Toxic Excuses of Customer Success

Greg Daines, Founder and CEO of Client Velocity, talks about the 3 toxic excuses of customer success. Customer Success teams are...

CS100 Summit 2017: Greg Daines - Surprising Ideas, Deadly Fallacies of Customer Success

Greg Daines takes the stage at the CS100 Summit 2017 to discuss surprising ideas, deadly fallacies of customer success as part of the...

CS100 Summit 2018: One Question that Will Transform Your Customer Success Strategy

Greg Daines, Founder & CEO, Client Velocity, takes the stage at the CS100 Summit 2018 to discuss one question that will transform your...