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The ultimate customer success skill is to know a customer is failing even before they do! BUT HOW?? The answer is pretty simple → ...

Is your company truly "Customer-Centric"? Probably not, actually. And there's a very simple way to tell. In this video, I explain the...

The reality is that we simply can’t rely on customers to know how to get results. Some will, but most won’t. So our task is clear... We...

Change is hard! But customers don’t get results without it. So, we absolutely need an answer to this question → Why do some customers...

We do everything we can for every customer we have. So why do so many customers fail to get results? The answer reveals the biggest...

The reason we have so much trouble conquering customer churn is that we start with the wrong question, which limits our vision and...

Surprising new research challenges one of the most fundamental business beliefs: that happy customers stay longer than unhappy customers....

CustomGreg Daines, CEO of Client Velocity, talks about how the conventional approach to client success is profoundly reactive which...

Greg Daines, Founder and CEO of Client Velocity, talks about the 3 toxic excuses of customer success. Customer Success teams are...

Greg Daines takes the stage at the CS100 Summit 2017 to discuss surprising ideas, deadly fallacies of customer success as part of the...

Greg Daines, Founder & CEO, Client Velocity, takes the stage at the CS100 Summit 2018 to discuss one question that will transform your...